Privacy Policy
Effective Date: 11/01/2024
Last Updated: 01/18/2025
Home Overhaul (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you interact with our SMS and MMS messaging services. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We collect information when you sign up for our SMS services, opt in to receive messages, or otherwise interact with us via text messaging. The types of information we collect include:
- Personal Information: Name, phone number, email address, or other details you provide.
- Message Content: Any messages you send to us or responses to our communications.
- Opt-In and Consent Records: Details about your consent to receive messages.
- Technical Information: Metadata associated with your use of our SMS services (e.g., timestamp, carrier information).
How We Use Your Information
We use the information we collect for the following purposes:
- To send transactional and informational SMS/MMS messages, including:
- Order confirmations and updates.
- Appointment reminders.
- Alerts or notifications related to your account or purchases.
- To send marketing messages (if you have opted in).
- To respond to inquiries and provide customer support.
- To comply with legal obligations and carrier requirements.
Your Choices
Opt-In
By providing your phone number and consenting to receive messages, you agree to receive SMS/MMS messages from Home Overhaul. Message frequency varies based on your interactions.
Opt-Out
You may opt out of receiving messages at any time by replying STOP to any message you receive from us. After opting out:
- You will no longer receive messages unless you opt in again.
- We will send a final confirmation message to confirm your opt-out.
Help
If you need assistance, reply HELP to any message, or contact us directly at:
- Email: sales@overhaulyourhome.com
- Phone: 330-777-2380
- Website: overhaulyourhome.com
Message Frequency and Charges
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier plan. Please check with your carrier for details.
Data Sharing and Security
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no method of transmission is 100% secure, we take commercially reasonable steps to protect your data.
Children’s Privacy
Our SMS services are not intended for individuals under 18 years of age. We do not knowingly collect information from children under 18.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist in our marketing efforts. By using our website, you consent to our use of cookies in accordance with this policy. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.
We use third-party services such as Meta (Facebook/Instagram) and Google, which may place cookies on your device to deliver targeted advertising and track conversions. These third parties have their own privacy policies governing their use of such data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective upon posting. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
- Email: sales@overhaulyourhome.com
- Phone: 330-777-2380
- Website: overhaulyourhome.com
Terms of Service
For more details about using our SMS services, please refer to our Terms of Service.